Who you'll deal with

A team lead, backed by specialists.

One team lead coordinates your order, backed by the people who source, develop, inspect and ship it. The people below head the three functions your order passes through — behind them are the pattern makers and line leads at our factory, the buyers in category circles, and the inspectors on the floor. You know who is accountable, and the wider team does the work.

Zane
Sourcing & factory relationsZaneSales · picks the floor, holds the relationship
Leo
Specs & samplesLeoSports line · turns your brief into a sample
Ryan
Orders, QC & exportRyanWatches the run, signs off QC, ships it
And behind themThe team behind your leadThe pattern makers and line leads at our sports factory, the buyers in category circles, the inspectors on the floor. Your team lead brings their work together and keeps you informed.
How your team lead works with the team

Your team lead stays responsible for your order from the first enquiry through shipment. Product, sourcing, QC and export colleagues handle their specialist work together; your brief stays with the team, so you do not have to repeat it at every step.

When you'll hear back

Within 24 hours on any weekday, and we mean a real answer rather than "we received your enquiry". If something takes longer to find out — a price from the floor, a material lead time — you get told that, with a date.

What we'll tell you unprompted

If a spec is going to be a problem, if a target price is not buildable, if the standard your market needs is one we do not hold today. We would rather lose the order at the quote than at the container.

Time zones and language

We're in Hangzhou (UTC+8). English throughout — quotes, specs, inspection reports and documents. Chinese if you prefer it.

AITradePath is the Hangzhou export office of our sports backpack and sportswear factory. Our specialist partners supply other sports categories. A team lead coordinates specifications, checks and shipping across both production routes.